The Kano Electricity Distribution Company (KEDCO) on Monday in Kano reassured customers of improved services in line with the 2017 business plan of the company.
According to a statement by KEDCO’s spokesperson, Mohammed Kandi, already, KEDCO has manadated its Regional Managers of Kano Central and Kano Industrial regions, Abubakar Jimeta and Awwalu Yushau Muhammad, to expedite efforts towards ensuring that customers have better services.
Kandi said both Regional Managers have also assured KEDCO management of improved services for customers, adding that, “they gave the assurances during separate Business Reviews organized by the regional offices to measure the corporate performance; strengthen revenue drive, as well as aligning the staff with the company’s overall Key Performance Indicators (KPIs).”
The statement further stated that, “Kano Industrial Regional Manager, Awwalu Yushau Muhammad disclosed that KEDCO customers would witness positive changes in the overall operation of the company, siting management’s stern decision to penalise laxity on the part of staff.
“Muhammad, who called on customers to expect an era of swift response to faults and more customer-centric operation, urged power consumers in the country to always pay their electricity bill promptly to enable the distribution companies provide them better services.
“His Kano Central region counterpart, Abubakar Jimeta said he had convened the meeting as a follow-up to last year’s business review gathering, which was partly aimed at tracking down the sales representatives based on their individual KPIs.
“As frontline officers—CSP Supervisors, Regional Technical Engineers and Accountants—you all need to be pro-active and ready to always take ownership for those reporting to you because everyone will be held responsible for their roles going forward.”