Monday 24th July, 2017
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Kano DISCO assures consumers of improved services in 2017

Kano DISCO assures consumers of improved services in 2017

The Kano Electricity Distribution Compa­ny (KEDCO) on Mon­day in Kano reassured cus­tomers of improved services in line with the 2017 business plan of the company.

According to a statement by KEDCO’s spokesperson, Mohammed Kandi, already, KEDCO has manadated its Regional Managers of Kano Central and Kano Industrial regions, Abubakar Jimeta and Awwalu Yushau Muhammad, to expedite efforts towards en­suring that customers have better services.

Kandi said both Regional Managers have also assured KEDCO management of im­proved services for custom­ers, adding that, “they gave the assurances during sepa­rate Business Reviews orga­nized by the regional offices to measure the corporate per­formance; strengthen revenue drive, as well as aligning the staff with the company’s over­all Key Performance Indica­tors (KPIs).”

The statement further stat­ed that, “Kano Industrial Regional Manager, Awwa­lu Yushau Muhammad dis­closed that KEDCO custom­ers would witness positive changes in the overall oper­ation of the company, siting management’s stern decision to penalise laxity on the part of staff.

“Muhammad, who called on customers to expect an era of swift response to faults and more customer-centric opera­tion, urged power consumers in the country to always pay their electricity bill prompt­ly to enable the distribution companies provide them bet­ter services.

“His Kano Central region counterpart, Abubakar Jime­ta said he had convened the meeting as a follow-up to last year’s business review gather­ing, which was partly aimed at tracking down the sales repre­sentatives based on their indi­vidual KPIs.

“As frontline officers—CSP Supervisors, Regional Tech­nical Engineers and Accoun­tants—you all need to be pro-active and ready to always take ownership for those re­porting to you because every­one will be held responsible for their roles going forward.”