The Abuja Electricity Distribution Company (AEDC) Plc has flagged off its Business Process Reengineering (BPR) project, which is a two-year project geared towards instituting a better work culture, greater productivity and improved customer service delivery.
A statement issued at the weekend by AEDC’s Head of Public Relations & Media, Ahmed Shekarau said the firm has equally, formally unveiled the 76 employees who were selected as “Change Champions” and given the special task of driving the reform project.
The AEDC Managing Director/CEO, Engr. Ernest Mupwaya, used the opportunity to charge staff of the company to strive towards excellence in their respective duties, while also enjoining them to ensure honesty, integrity and be “customer-centric” in line with the company’s values.
Mupwaya reminded the staff that they cannot continue to do things the same way and expect a different result, noting that with the privatization of the power sector in Nigeria, customers’ expectations
from the company were high.
He therefore stressed the need for all of them to adjust for improved service delivery.
While congratulating the Change Champions on their selection to be in the vanguard of the reform project, he, however, reminded them of the arduous tasks ahead, which he said were surmountable with commitment.