The Nigerian Communications Commission (NCC) has said that consumers are pivotal characters in the telecom industry and should be availed with valuable information on their rights to quality of service and protect them from wrong decisions, frauds and exploitation.
NCC stressed that they are king in the palace of the market.
The Executive Vice Chairman of the Commission, Prof Umar Danbatta while speaking in Gwagwalada, Abuja on Thursday during 84th edition of its consumer outreach programme themed: Information and Education as a catalyst for Consumer Protection, said the forum is aimed at creating an atmosphere of interaction between the regulator, consumer and telecom operators to deliberate on issues regarding telecom services to ensure the consumer enjoys un-compromised quality of service as a pivotal character in the industry.
Danbatta who spoke through the Deputy Director Consumer Affairs, Alh Ismail Adedligba said: “In NCC we believe the consumer is the king in the palace market, therefore the consumer must be accorded the right to be heard as well as right to safety. The programme is to enable telecom regulators, telecom operators and telecom consumers to deliberate and resolve pressing issues regarding telecom services” he said.
While calling on telecom consumers to effectively use the opportunity to interact with their telecom operators he averred that the year 2017 has been earmarked as year of the telecom consumer. He called on telecom Consumers to take advantage of the ‘2442’ code to stop unsolicited text messages and reach the commission on 622 on issues not resolved by their telecom operators.