To deepen its relationship with subscribers, Etisalat has taken the telecom company’s quarterly Customer Forum to Kaduna.
At the event, hundreds of customers shared their experiences with the network, asked several questions and commended Etisalat for providing quality services for them.
On ground to answer the questions was the Etisalat team, comprising heads of service units,.
The Director, Brands and Experience, Elvis Ogiemwanye, said that the forum held last Saturday underscored the fact that Etisalat holds its customers in high esteem and seeks to engage them at every opportunity to deepen its relationship with them.
Ogiemwanye said: “We at Etisalat Nigeria consider the customer forum as extremely important because this is the platform from which we get feedback that helps us improve on our products and services and develop new ones. Also, at the customer forum sessions, we get to interact face-to-face with subscribers on our network; know them better and learn how to serve them better.
“We are passionate about engaging with our customers to know how they feel; what they think; and what their experiences are with our products and services. This is because we recognise our customers as number one in everything we do and our goal is to keep delighting them,” he said.
One of the customers at the forum, Elijah Dodo, a banker, commended Etisalat for seeking feedback from its customers. Dodo said that he was satisfied with how his complaints were addressed at the event.
Another customer, Patience Madlion, a farmer, said that the sincerity with which the Etisalat team answered questions was commendable.
Ahead of the forum, Ogiemwanye led the Etisalat team to visit Rimi College, Kaduna as part of its community engagement efforts. The team held a career counselling session for students of the college, where Ogiemwanye, an old student of the college, enjoined them to work hard for a bright future.