Lufthansa Group has introduced a direct payment option at the check-in-counter to ease its customers’ check-in processes in three Nigerian airports with effect from this month.
A press release by Hakeem Jimo of Lion Sun Consulting (on behalf of Lufthansa – German Airlines) in Lagos, said the service ‘Amadeus Airport Pay’ will now enable secure and simple payments at the check-in counter in Lagos, Abuja and Port Harcourt.
“This new service, developed by Amadeus and Ingenico, will subsequently be available at more than 170 airports around the world. The customers will be able to pay for ancillary services, such as excess baggage, with chip-cards (credit/debit cards), girocard payments and compatible digital wallets.
“This direct-payment option will further improve the customer experience for our passengers in Abuja, Lagos and Port Harcourt”, says Robin Sohdi, Lufthansa General Manager Nigeria.
Additionally, airline staff are able to initiate compensation payments with these terminals, for instance in case a passenger voluntary steps back from an overbooked flight.
“To bring secure and seamless payment options to our passengers to ease their individual and seamless travel experience is a core objective for the Lufthansa Group. Amadeus Airport Pay enables our travellers to choose customized ancillary services for their flight while checking in or at the gate – securely and with a variety of payment options, and without the need for detours”, said Kai Schilb, Head of Payment at Lufthansa Group Hub Airlines.