By Obas Esiedesa
A new Integrated Commercial Management Systems (InCMS) aimed at improving customer service experience has been unveiled by Abuja Electricity Distribution Company (AEDC).
The automated platform developed at the cost of €2.4 million (about N982m) is also expected to reduce losses for the utility.
The Managing Director of AEDC, Engr. Ernest Mupwaya who spoke after the system was commissioned in Abuja at the weekend explained that the system will help the company check electricity theft in its franchise area, as activities can now be remotely monitored.
He said: “The cost of this is roughly two million Euros, but I think even if it sounds expensive, the value which will be derived from is much more than that.
“It is an intelligent system, which you can use to do energy balance. You would have known at a transformer level how much energy came out and how much was sold to the customers and where the gap is coming from”.
Mupwaya added that the system will ensure customers’ complaints are resolved faster.
According to him, “It will provide visibility in all customer activities that at we can enforce compliance in terms of meeting targets, the quality of work and that the processes are respected. For customers, it will help to ensure that their complaints are resolved in a shorter time.”
Earlier, the Chairman of the Nigerian Electricity Regulatory Commission (NERC), Prof. James Momoh who commissioned the automated system tasked the other 10 Distribution Companies (DisCos) to adopt such automated process.
Momoh said the commission was happy with the new system, “We as regulators are happy to see that one of us is already leading the pack and I am sure that the other 10 discos will join to make sure an automated system is available.
“It will able to provide information in terms of metering problems, excess charges and provide solutions to why there is no power so they can provide quick fixes,” he noted.
The Strategic and Technical Advisor to the MD/CEO of AEDC, Dr George Nguni in a presentation about the system said the system was in use since December 2018 for pilot operation before it was deployed across the entire franchise area comprising Kogi, Abuja, Nasarawa and Niger state on February 6, 2019.
Dr. Nguni who is also the Project Manager of INCMS said 47 AEDC staff were trained and are retraining other staff across the business units.