2020: KEDCO promises improved service delivery

From Maduabuchi Nmeribeh, Kano

The Board and Management of Kano Electricity Distribution Company (KEDCO) has appreciated its cutomers for their cooperation in 2019, promising more effective service delivery in 2020.

According to a statement made available by KEDCO’s Head of Corporate Communications, Mr. ibeahim Sani Shawai, “KEDCO uses this opportunity to commend and appreciate the patronage and partnership of all its customers and stakeholders through the year 2019.

“We want to also thank them for their continuous faith and trust in our services.’’

“The year 2019 had come with a lot of challenges but with the support and partnership of our numerous customers, the company was able to surmount the challenges and stood out stronger and poised for greater achievement as we mount 2020.

“In 2019, we worked assiduously to distribute power equitably with fairness and justice across our franchise areas, while investing millions of naira in network expansion, facilities and operation maintenance to create an environment conducive for our customers to enjoy power supply in efficient and effective a manner as possible.

“This is borne out of our constant desire to ensure that the satisfaction of our consumers is always top priority and that will not be negotiated in the new year as we look towards strengthening all existing modalities to give a record level satisfaction to all our numerous customers and stakeholders.

“In 2019, we did so many things to ensure that our customers’ complaints were given the best of attention, which has led to the low level of complaints that are now being recorded.

“This was made possible through the expansion of various platforms for customers to lay complaints as well as give feedbacks on issues on our mode of service delivery.

“The management herewith assures all customers and stakeholders that in 2020, KEDCO is going to come up stronger with innovative strategies toward ensuring a new dimension and improved service delivery package that will change the face of service delivery in power distribution in Nigeria.

“In his new year message, the Managing Director of KEDCO, Dr. Jamil Isyaku Gwamna restated KEDCO’s commitment to ensuring that all customers get innovative packages in service delivery in the New Year.

“One thing about KEDCO is that we believe in improvement and innovative approach to doing things. In 2020, we will not be the same; that I can assure all our customers. They are the reason for our existence.

“We have mapped out our plans and we intend to hit the ground running as soon as we roll out these plans in 2020. Our customers will have enough to enjoy in terms of power supply and the mode of delivery. In business, customer is the king and in 2020, we will make that statement count in every of our franchise areas.

“The Kano DisCo boss, however, called on all customers to assist KEDCO in its noble cause to ensure innovative package in service delivery by paying all outstanding bills and bills on time and without any delay.

“In the year 2020, we pledge to serve you better and our doors will always be open as we wish everyone the best of the year 2020.”

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