By Felix Khanoba
Determined to enhance effective service delivery in the Tertiary Education Trust Fund (TETFund), Service Compact with all Nigerians (SERVICOM) has developed a Service Charter for the education intervention agency.
Unveiling the Charter in Abuja, TETFund’s Executive Secretary, Prof. Suleiman Bogoro, said the development of the document by the SERVICOM Unit of the Fund would go a long way to ensure excellent service delivery.
“The production of the TETFund Service Charter is very central to ensuring excellent service delivery as the publication portrays the day to day operations of SERVICOM and other critical information pertinent to the running of the Fund,” Bogoro said.
He called on TETFund’s staff to always put up due diligence, hospitality, punctuality, and other good values in their day-to-day activities, warning that profiling of visitors to the Fund on mere appearance and dress put on would not be tolerated.
“The primary aim of SERVICOM is to ensure customer satisfaction and to manage the performance expectation gap between government and citizens as well as other members of the public, on issues of service delivery,” the TETFund boss stated.
Speaking further, Bogoro enjoined staff to leverage on the Service Charter and be reminded that the organisation’s goal is to increase productivity collectively to transforming Nigeria’s tertiary education system.
“The Charter is in line with the mandate of the Fund to be a world class intervention agency. This is because it outlines and clearly elucidates the roles everyone associated with the Fund and also clarifies the relationship between the Fund and beneficiaries,” he added.
On her part, National Coordinator of SERVICOM, Mrs Nnena Akajemeli, expressed readiness of the organisation to always partner with government agencies to improve service delivery.
“With this Service Charter, we are telling Nigerians that TETFund is now repositioned to do more. It will add more vigour to the Fund and its beneficiary institutions as they can begin to hold them more accountable,” she said.
Also speaking at the event, the Permanent Secretary, Federal Ministry of Education, Sonny Echono, commended SERVICOM unit of TETFund for coming up with a robust Service Charter.
Represented by Ogunkunle Sunday, Deputy Director, Education (Nodal Officer), Echono said there is need for TETFund’s staff to ensure the implementation of the Charter.
“The Charter is not only the work of SERVICOM but all the staff, you should give support to SERVICOM Unit. The focal person has done well and there is need for its implementation and time to time review,” he said.
Also speaking, Head of TETFund’s Servicom Unit, Mrs Ebere Nwobu, who described Bogoro as ‘Service Provider in Chief’, commended the TETFund’s boss for the massive support to the Unit.
While expressing delight that the Service Charter has seen the light of the day, Nwobu poured encomiums on SERVICOM’s national coordinator and the permanent secretary for their unwavering support which has seen to the success story recorded by the TETFund’s SERVICOM unit.