By Daniel Tyokua
The Director, FCT Reform Coordination & Service Improvement Department, Dr Jumai Ahmadu has disclosed that the department receives a total of 40,000 complaints on citizens engagement platforms annually from the residents.
She said the complaints are mainly on security, health facilities, fire outbreak and waste management across the Six Area Councils.
Briefing Journalists on the activities of the department in the last one year, yesterday, she said that out of the 40,000, genuine issues are promptly responded to by the FCT Administration.
She stated that some of the calls are not registered as complaint but errors, which emanated as a result of some residents calling to confirm whether the FCT Call line really existed.
Mrs Ahmadu explained that most of the complaints received are for Abuja Environmental Protection Board (AEPB), considering the role it plays.
She linked the endless complaints about the board to traders that come out side Abuja for their businesses in the territory, which they litter the city after their day transaction.
According to her: “The most department that we got complaints about which is very obvious is AEPB. We have Abuja day time residents and night residents, the day time residents are more than those that sleep in Abuja. People come from Niger and Nasarawa states to do their business in Abuja and leave us with the responsibility of clearing the refuse.
“Despite all these, the director of AEPB is always on the go, he always distribute information relating to the cleanliness of the city on the various platforms (WhatsApp) for necessary action.
“On a daily basis we receive so many calls, in a year if we put everything together we receive over 100,000 calls.
“These calls are not mainly on the services we render, somebody will Just get the number on radio and call to know whether the number is working, not complaints.
“When we talk about the real calls receive and actions taken, we can put them at 40,000”
On training, she said, ” the number of people we are going to train next year will depend on the need, but we will make sure that every staff benefit from the exercise”
