From Blessing Ibunge, Port Harcourt
Following the increasing cases of coronavirus diseases reported across the globe which Nigeria has also recorded number of cases resulting to death, the management of Port Harcourt Electricity Distribution Plc, has urged its customers to embrace online transactions.
This was contained in a statement signed by Mr John Onyi, Manager, Corporate Communications, PHED and made available to newsmen in Port Harcourt.
in his words, Mr Onyi stated “In the light of the increasing cases of the Coronavirus Disease, COVID-19 pandemic as declared by the World Health Organization, WHO and in line with the measures put in place by the Government of Rivers, Bayelsa, Cross River and Akwa Ibom states, it has become crystal clear that we need to adopt extra control measures to ensure that our customers and employees remain safe.
“To this end, the Management of Port Harcourt Electricity Distribution Plc wishes to inform its esteemed customers that with effect from today, there would be reduction in all transactions that involve physical contact at all our offices.
“PHED therefore, recommends the use of our electronic channels for all forms of communication such as fault reporting, bill complaint, loss of supply, etc as detailed below;
“a. 24/7 Telephone Centre: 070022557433
b. WhatsApp: 09085555055
c. Facebook: @Port Harcourt Electricity Distribution Company
d. Twitter: @officialPHEDC
f. Email: email@example.com
“As usual, all complaints received through any of the aforementioned channels will be given utmost attention.
“Customers are, therefore, requested to please provide sufficient information such as meter number, phone number(s), and physical address with identifiable landmark for ease of location.
“Also, customers who complain by telephone calls, social media or through any of the online channels will be given a tracking number through which their complaints will be tracked until fully resolved.
“To stem the tide of COVID-19, PHED has taken the following steps; Hand-held infrared thermometers to monitor the body temperature of staff and visitors before entering into PHED offices have been provided and in use and alcohol-based hand sanitizers and facilities for hand washing have also been provided.
“Consequently, there shall be compulsory use of hand sanitizers and/or hand washing under running water before entering into PHED Offices. Everyone is advised to wash his/her hands with soap under running water for at least 20 seconds”.
He however, advised PHED customers “to use any of the following online payment channels for the settlement of their electricity bills; www.phed.com.ng/payment; Bank ATMs Quickteller; Easypay Agents, other accredited websites”.