Business Features

Glo: Setting agenda for Nigeria’s competitive telecom sector

By Cyriacus Nnaji

Telecommunications giant, Globacom, has become a cynosure of all eyes in the communications technology economic subsector, a pacesetter; the company has severally set innovative telecoms agenda which other competitors and contemporaries struggled to cope with.

One of such landmark standard was the per second billing voice call system, which, appeared impossible for other existing telecommunications companies to implement.

But Glo, a truly Nigerian company, remained resolute and lived up to its bidding by setting the pace, while others came grudgingly trailing behind.

Indeed then Governor Olagunsoye Oyinlola of Osun State commended Globacom for its diligence in services rolled out, just as elder statesman, Pa Emmanuel Alayande, also lauded the company for bringing telecommunications services nearer to Nigerians as part of its Corporate Social Responsibility (CSR).

Oyinlola said then “Globacom has set a trend for others in the industry to emulate”, he asserted, while eulogizing the company for the introduction of Per Second Billing (PSB), which had hitherto been deemed impossible.

“If you look at the coverage nationwide, Globacom is available in most parts of the nation and within this spate of time, people have become attracted to the network. If the company continues to be as efficient as it has been, I have no doubt that Globacom will overtake its competitors in no time”, he said.

On his part, Pa Emmanuel Alayande lauded Glo for being an example for other networks.

“The other networks really made life so miserable for Nigerians with their outrageous tariffs,” he declared.

Till date, Glo remains a liberator of Nigerian Telecoms subscribers from the Shylock styled billing agenda of some other first generation Telecoms providers in Nigeria.

Of course, this indeed has been the tradition of the Globacom Network from time it debuted in Nigeria and 2020 will not be different, rather, it has all it takes to soar in limbs and bounds in the New Year.

In data services, Glo has proved to be a dependable ally of Telecoms data consumers, with internet that runs uninterruptedly, Glo plays according to the rules as specified by the nation’s telecoms regulator, the Nigerian Communications Commission (NCC). More so, Data prices are uniquely affordable and seamless.

According to the group, “At Globacom, we hold our vision with very high esteem. This keeps us moving forward and pushes us to be the best while propelling us into the future. This vision is about you.”

Glo remains the first single company to build a high-capacity sub marine fibre-optic cable, popularly known as Glo-1, the first successful submarine cable from the United Kingdom to Nigeria

“We have soared high in our aspiration to build Africa’s biggest and best telecommunications network with millions of subscribers in Nigeria and Ghana. We have made history as the first single company to build a high-capacity sub marine fibre-optic cable, popularly known as Glo-1, the first successful submarine cable from the United Kingdom to Nigeria; with the attendant high increases in internet speeds and download rates with resultant significant improvements in online technologies,” the company disclosed.

The Telecoms giant continues to blaze the trail in form of the introduction of the 4G LTE for optimum national internet connectivity.

Prominently known as Next generation network, Globacom, fired up Nigeria’s first world-class nationwide mobile 4G Long Term Evolution (LTE) network. Subscribers in parts of several cities across the country including Lagos, Port Harcourt, Abuja as well as Jos in Plateau State, Warri in Delta State, Eket in Akwa Ibom State, among others, have the opportunity to connect to Glo 4G LTE network immediately, the company said.

The successful launch of the Glo 4G LTE, the country’s first nationwide network implementation of the technology, will make it possible for millions of Nigerians to enjoy instant, efficient broadband internet at speeds far superior to the 3G network, thus enabling them to download ultra-high definition videos in seconds.

With this development, individuals who consume huge volumes of data, government agencies, corporate organisations including banks, oil and gas companies, academic institutions and health institutions, which utilize seamless data transfer for their operations will benefit immensely from Globacom’s data intensive applications.

According to Kamaldeen Shonibare, Head, Corporate Sales, Globacom, “We are pleased to once again play a leading role in empowering Nigerians with world class data services, helping to close the digital divide. In the last one and a half years, the people of this great country have spoken repeatedly by making Globacom the largest data network in new subscriptions. The best we can do for our people who believe in us and made us their number one data network is to give them the best technology. What we are offering is the new speed of life.”

In addition to the launch of 4G LTE services, Globacom has also unveiled a set of 4G data bundles to enable all categories of subscribers to have access to the unique products and services.

Other packages offered by Globacom include a brand new 4G LTE router and the MIFi. While the 4G LTE router gives access to Ultra High Speed Internet and landline and comes with free SIM, 60Gb of shareable data.

The advanced technology of Glo 4G LTE services, according to Mr. Shonibare, would touch all aspects of life, from education to agriculture and medical care, thus making life more interesting, comfortable and enjoyable for Nigerians.
“Our subscribers today already enjoy downloading music, video and movie contents and streaming contents on their phones and other devices.

But the new Glo 4G LTE network offers subscribers a significantly improved experience. The video and voice quality in video calls on different applications like Facebook Messenger, WhatsApp, Viber, etc. is a lot clearer while the picture quality is crisper, and the transmission is faster,” he said.

Talking about Glo call centres, it is the hub of customer service. It functions twenty four hours a day, seven days a week, answering all enquiries and providing after sales support on the phone. The Call Centres ensure that the company attends to and resolves all customer issues promptly, efficiently and professionally, from information and enquiries, to requests or complaints.

Gloworld Retail Shops, a credo of ‘customer delight’, the Gloworld shops are established to bring products and services close to people and communities. This extensive chain of retail and service outlets reflects Glo’s mission to deliver a world-class service experience to its customers. In the Gloworld shops you can find all the products and value-added features that Glo offers and subscribe for same.
With 3,379 employees as at June, 2019 and lucrative remunerations, the highly motivated and knowledgeable Gloworld staff are always on hand to assist you customers.
With the vision when it came on board in 2003 to be the leading telecoms market in Nigeria, and with slogan rule your world, the company thinks 100% Nigerian and has nowhere to repatriate funds than to plough same back into the sector for optimum service delivery within its milieu of operations.

Globacom has improved access to its call centres with an increased manpower deployment in all its customer care contact centres across the country.

In a statement issued from its Mike Adenuga Towers, Victoria Island, Lagos, head office, Globacom said that the increased manpower at the call centres had led to a faster connectivity to all its help lines.

The company said: “In conformity with global practices in customer care, Globacom has reassured its teeming customers of improved access to all its call centres across Nigeria with increased manpower in order to enhance and sustain faster connectivity to all our help lines and therefore ensure quick resolutions of queries, requests and complaints raised by our valuable customers.

“These steps would add value to the experience of our esteemed customers on the network as they will spend less time on the Interactive Voice Response, IVR, before a human customer care representative picks the call and resolves the issue or issues being raised by the customer,” the statement said.

Globacom also restated its commitment to corporate social responsibility in Nigeria. The company also expressed its readiness to take on civic and social projects that will have direct and significant positive impact on the lives of youths in various communities across the country.

Globacom Business Director, Lagos State Division, Mr. Kunle Akanmu, made this remark recently in Lagos when Globacom donated a 100KVA power generating set to the Lagos State Orientation Camp of the National Youth Service Corps (NYSC) in order to enhance the comfort of corps members serving in the state.

“We are aware of the need by youths to have regular access to electricity so that they can have unrestrained access to data and voice call services. They need to call their loved ones when they are on the mandatory one year national youth service and also be on the social media regularly. It is this knowledge that has moved us to donate this power generating set so that they can stay abreast of happenings around the globe without fear of power interruptions,” Mr. Akanmu said.

“Our major preoccupation through our CSR projects is to evolve a system that will develop the capacity of our youths and empower them to withstand the challenges of global competition. We are fully aware that the robust future of our society can only be secured if we fully develop our younger generation including youths who are serving the nation,” he added.

Globacom renewed its sponsorship of the live broadcast of the world’s most exciting football league, the English Premier League (EPL), as the 2019/2020 football season kicked off.

With this renewal, Nigerian football fans who passionately follow the EPL have the opportunity to relish every match and analysis in the new EPL season and follow all the 380 fixtures live till May this year.

Speaking on the 2019/ 2020 EPL football season, Globacom assured football fans of endless enjoyment in the next nine months as the live broadcast of matches on frontline pay TV, DSTV kicks-off on Friday, 9 August, 2019 with Glo as a key headline sponsor.

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