From Cyriacus Nnaji, Lagos
Africa’s leading eCommerce platform Jumia has announced the implementation of ‘contactless’ delivery for prepaid packages on the platform.
In a press statement, the company said it is taking additional measures
to keep consumers, delivery agents and partners safe in the wake of the
COVID-19 outbreak.
To drive the initiative, according to the statement, the ‘contactless safe delivery’ option has been implemented on JumiaPay, the payment platform. This enables consumers to make prepaid payments for products online and get it delivered without a direct body contact or cash exchange with the delivery agent.
“The health and safety of our customers
and delivery agents is our absolute priority. We are uniquely positioned to
step up and be part of Africa’s response strategy in this challenging time. We
have implemented a “Contactless” delivery option, which eliminates any
possibility of physical contact. Convenience, social distancing and cashless measures are woven into one solution to combat the current situation.”
said Apoorva Kumar, SVP
Logistics at Jumia.
Also Jumia’s delivery agents have been trained to enforce necessary standards during delivery. They are instructed to call or text when they arrive at the customer’s place and drop off the package at their doorstep,
then step back to the safe distance limit and will wait for the customer to
take the package before leaving.
It also said that the consumers are strongly encouraged to pay
“cashless” on Jumia through JumiaPay. This will ensure less physical
cash coming into contact with delivery riders and the wider population
and will in turn help reduce the risk of coronavirus transmission.
Jumia “Contactless” delivery payment option is available on all
JumiaPay/ Prepaid Packages and all cashless delivery modes that are contactless such as mobile money.
