By Daniel Tyokua
The minister of the Federal Capital Territory, Malam Muhammad Musa Bello has called on the civil servants to create mechanisms that would strengthen reforms and service delivery in the public sector.
He stated this during a one-day seminar on national strategy on public service reforms organised for all directorate cadres in the Federal Captial Territory Administration, by Reform Coordination
and Service Improvement Department on Tuesday in Abuja.
Bello said there must be sanity, trust, and honesty among Civil servants in providing services to the public especially in handling of correspondences to achieve the desired results.
He said, “Senior civil servants should put in external efforts in area of clean environment, stop trading within office environment and focus on ultimate objectives”
The minister explained that, “Reform is difficult but very gratifying at the end. A lot of reforms are done in micro level, it is very important for the civil servants not to loose sight of their roles.
“There must be prompt response to all correspondences that come in, the public want proper communication from those handling correspondences. How files are received and treated in a day” he said.
He regretted that lack of commitment by those responsible for rendering of services to the public was not helping the system.
Bello asked every unit in FCTA to create an internal mechanism aimed at studying, evaluating and implementing of policies that would enhance better service delivery.
The minister promised to provide the newly created department with the enabling environment to succeed.
In her remarks, the minister of state for FCT, Dr. Ramatu Tijjani Aliyu, said Reform Coordination and Service Improvement Department is not only in tandem with the Office of the Head of Service of the Federation, but internal efforts to reposition the Administration for effecient and effective service delivery.
She said, “This underscores a clear intent to continue to pilot the reform initiatives of the Federal Government such as institutionalising the ease of doing business and pushing hard to achieve the key programme objectives of economic diversification” she said.