By Stellamaries Amuwa
The Federal Government has launched the official website and toll-free call centre of the Tax Ombud Office as part of efforts to strengthen transparency, improve accessibility, and build public trust in Nigeria’s tax administration system.
Speaking at the event which unveiled the platforms in Abuja,
the Minister of Information and National Orientation, Mohammed Idris, described the initiative as a major milestone in promoting fairness, accountability, and citizen-focused tax administration under President Bola Tinubu’s Renewed Hope Agenda.
Idris stated that the effective communication and citizen engagement remained central to the success of ongoing economic reforms, particularly in tax administration. He said, “This is a major milestone in strengthening public trust, improving accessibility, and promoting fairness in Nigeria’s tax administration system. Effective communication and citizen engagement remain central to the success of ongoing economic reforms such as this,” the minister said.
He noted that the Tinubu administration remained committed to implementing strategic reforms aimed at strengthening revenue generation, enhancing fiscal sustainability, and accelerating national development.
According to him, taxation remains critical to national development by providing government with resources needed to invest in infrastructure, healthcare, education, transportation, and security.
He however, stressed that sustainable tax administration must be driven not only by enforcement but also by transparency, fairness, and public confidence. “Tax administration cannot succeed on enforcement alone. It must be supported by public trust, transparency, fairness, and effective communication,” Idris stated.
He explained that the Tax Ombud Office serves as a bridge between taxpayers and tax authorities, ensuring Nigerians have access to a fair and professional mechanism for resolving tax-related complaints. “The launch of the Toll-Free Call Centre demonstrates a commitment to removing communication barriers and ensuring that Nigerians can easily seek information, make enquiries, and resolve complaints without unnecessary difficulties or financial burden,” he added.
